Privacy Policy

Last updated: 21/02/2026

1. Introduction

Zupet (“we”, “us”, “our”) is a pet services marketplace connecting pet owners with independent pet care professionals. We respect your privacy and are committed to protecting your personal data.

2. What We Collect

• Contact details (name, email, phone number)
• Account information (login method, profile details you provide)
• Location information (general area / postcode and service addresses you enter)
• Service request details (pet/service details, dates, notes)
• Usage data (pages visited, device/browser info, cookies)

3. How We Use Your Data

• To provide and operate the platform
• To connect pet owners with professionals and share request details
• To verify accounts, prevent fraud and keep the platform safe
• To process payments via trusted third-party providers
• To improve the product and customer support

4. Lawful Bases (UK GDPR)

We process personal data where it is necessary to perform a contract, to meet legal obligations, with your consent (where required), or where we have a legitimate interest (such as preventing fraud and improving our service).

5. Sharing Your Data

We may share data with:

• Professionals you contact or who respond to your request
• Payment processors (to complete transactions)
• Infrastructure providers (hosting, analytics, security)
• Authorities where legally required

6. Retention

We keep your data only as long as necessary for the purposes in this policy, or as required by law.

7. Your Rights

• Access, correct, or delete your data
• Object to or restrict processing
• Request data portability
• Withdraw consent (where processing is based on consent)

8. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission is 100% secure, but we work hard to protect your information.

9. Contact

If you have questions or want to exercise your rights, contact:
support@zupet.co.uk