Privacy and account support

Delete your Zupet account

Submit a request to delete or anonymise your Zupet account and associated personal information.

Account deletion request

Complete the details below so our support team can identify and verify your account.

Never include your password, payment-card details or identity documents in this form.

What happens next

1
Send your request
Your email application opens with a prepared message to Zupet Support.
2
We verify your account
We may request limited information to confirm that the account belongs to you.
3
We process the deletion
We aim to complete verified requests within one month unless a longer period is legally permitted or required.

Information covered

Depending on how you used Zupet, this may include your account, profile image, pet profiles, service requests, responses, preferences and related activity.

Information we may retain

Limited records may be retained where necessary for legal obligations, accounting, fraud prevention, safety, security or dispute handling.

Protected backups

Deleted information may remain in protected backup systems for a limited period until it is overwritten through the normal backup cycle.

Need help before deleting your account?

Contact support if you are having trouble signing in or only need to update your account information.

Contact support